Real-time customer re-engagement

Reconnect with
every customer

Instant alerts when campaign-matched vehicles arrive for service. Purpose-built for automotive dealerships. Toyota LEO compliant.

VIN-only storage
US-only infrastructure
Auto data deletion

Four steps to customer re-engagement

From campaign creation to instant notification, the entire process is automated and non-blocking.

01
📤

Upload Campaign

Upload a CSV with VINs and a descriptive campaign name. System extracts and validates VINs automatically.

02

Real-Time Matching

CDK webhooks processed asynchronously. VINs matched against active campaigns in O(1) time.

03
🔔

Instant Alerts

Service advisors receive professional email alerts with vehicle info, RO details, and campaign context.

04
🎯

Take Action

Engage customers with targeted offers based on the specific campaign that matched their vehicle.

Built for real dealership needs

LoyaltyLink handles any VIN-based campaign, from any source.

👤

Inactive Re-engagement

Alert when customers who haven't visited in 12+ months arrive for service. Identify opportunities to rebuild relationships.

🔧

Service Intervals

Notify staff when vehicles due for 30K/60K/90K maintenance arrive. Ensure no opportunity is missed.

⚠️

Recall Campaigns

Immediate alerts when vehicles with open recalls come in for service. Ensure safety and compliance.

❄️

Seasonal Promotions

Target customers for winter tire swaps, summer maintenance packages, or holiday specials.

🚗

Model-Specific Campaigns

Target RAV4 owners for accessory upsells or Camry owners for loyalty rewards programs.

📋

Warranty Expiration

Engage customers whose warranties are expiring for service contract renewals and extended coverage.

Enterprise-grade infrastructure

Built for performance, reliability, and compliance from day one.

01

O(1) Campaign Matching

Redis SET data structures enable instant VIN lookups regardless of campaign size. 100 or 100,000 VINs — same ~1ms response time.

02

Multi-Campaign Support

A single VIN can match multiple campaigns simultaneously. Each match generates a separate notification with specific context.

03

Non-Blocking Architecture

Webhook endpoints return 202 Accepted immediately. Processing happens asynchronously via BullMQ workers.

04

Automatic Expiration

Every campaign has defined start/end dates. VINs automatically removed when campaign expires — no manual cleanup required.

05

Source Flexibility

Accept VIN lists from Toyota LEO, DMS reports, custom analysis, recall lists, or any CSV source. System is completely source-agnostic.

06

CDK/Fortellis Integration

Direct webhook integration with CDK Global via Fortellis. Receive repair order and service appointment events in real-time.

CDK
CDK Global Integration Real-time webhook processing via Fortellis

Works with your DMS

LoyaltyLink processes CDK/Fortellis webhooks in real-time, never impacting your dealership operations. Non-blocking, asynchronous, and enterprise-ready.

Toyota LEO compliant by design

Built with privacy and compliance as core architectural principles, not afterthoughts.

Data Storage

  • VINs only — no customer data
  • No names, addresses, or segments
  • US-only infrastructure
  • SHA-256 hashed VINs in audit logs

Data Lifecycle

  • Campaign = specific marketing promotion
  • Defined start and end dates
  • Automatic expiration and deletion
  • Permanently irretrievable after expiry

Security

  • TLS 1.3 encryption in transit
  • Encrypted storage at rest
  • Row-level security (RLS)
  • Multi-tenant isolation

Ready to reconnect with your customers?

Schedule a demo to see LoyaltyLink in action at your dealership.

Request Demo